Terms & Conditions

The Kinetigo website lets customers request quotes, contact our operations team, and learn about the courier and freight services provided by Kinetigo Express Logistics Ltd. Please make sure the details you submit are accurate and complete.

A quote request is not a confirmed booking until Kinetigo has reviewed the details and confirmed availability, price, timing, and any service conditions with you.

Customers are responsible for providing correct addresses, postcodes, site contact details, cargo weight and dimensions, access notes, timing requirements, and any restrictions that may affect collection or delivery.

Restricted, illegal, unsafe, incorrectly declared, or unsuitable goods may be refused. If specialist handling is needed, tell us before the job is accepted so the right vehicle and service can be arranged.

We work to deliver on time, but delays can happen because of traffic, weather, access issues, incorrect details, customer changes, or events outside our control. We will keep communication clear if a job needs to be adjusted.

Services are operated by Kinetigo Express Logistics Ltd. For sales enquiries contact 0203 951 5202 or sales@kinetigologistics.com. For help with an existing delivery contact 0203 951 5201 or support@kinetigologistics.com.